Frequently Asked Questions

We know buying a car online is new to most of our valued customers. But hey its the 21st century. We strongly advise that you look up the same car in online classifieds and arrange a test drive to get a good feel of the car. Once you are confident on your choice of car, call us direct at 855-966-6694 or visit us online to secure your vehicle. We save you an average of $2700 off the traditional dealer listing price, plus we make sure to provide you with an unparalleled experience.

Great question. We are proud to announce our partnership with Autopay.com to bring you the best financing solution. With over 150 banks and credit unions, we are confident that we can finance your new car. Call one of our Finance experts at 855-966-6694 to learn more.

Our cars are pulled directly from the manufacturer, how else do we have such low prices? Traditional dealers endure heavy losses on left-over inventory and therefore markup their cars for sale to compensate for the loss! With heavy dealership lot expense and overhead, they have no choice but to markup! With lower prices than virtually any dealership nationwide, Carboi will pass the savings right to you. Your Welcome.

The cars on carboi.com are our live inventory updated daily. Since we sell nationwide, you can expect a car you like to sell in a few days, if not in a few hours. Browse our inventory and give us a call or email us as soon as you have selected your car. If you don’t see what you like, contact us and we will help you in your search to find the perfect car for you as our inventory is updated.The good news is that we can find almost the same car for you by searching our database containing hundreds of vehicles still in manufacturers hands.

Our main goal is to stay as transparent as possible while ensuring complete customer satisfaction. While traditional dealerships will markup their prices $3000 to $5000 to stay afloat due to their overhead expenses, we believe in taking a small profit ($500-$700) and rather sell in quantity. This fee will support our day to day operations and keep us on our feet. Remember, our mission is to deliver your dream car at the lowest prices guaranteed.

We are different from the traditional dealership. Our dealership lot is more of a warehouse where we keep our cars. Since we don’t pay the high rent price to showcase cars on a major dealer row or staff salesperson to follow you around in a lot, we can pass on the savings directly to you. Rest assure that the cars we deliver to you are top-rated vehicles meticulously inspected by our professional mechanics.

We are an online dealership and take pride in providing you the lowest prices for cars in A+ condition. We don’t have a dealer lot like traditional dealerships and store our cars in warehouses nationwide or receive them directly from the manufacturer. Therefore, you will not be able to see the car until we deliver it to you, but rest assure that anything less than perfect will not pass our rigorous inspections. Also, you have the comfort of a 10-day money back guarantee test drive, can it get any better?

All our cars are still under manufacturer factory warranty. We can offer you extended service contracts if interested, to learn more please contact us at 855-966-6694.

GAP insurance is a great way to protect you in case of an accident for which your insurance will covers less than the loan amount. To learn more about gap insurance, please contact us at 855-966-6694.

We never ever sell salvage, lemon, or any cars with a major accident accident in the Carfax. We handpick our cars to make sure they are in perfect shape and notify you of the smallest point of concern in the Carfax.

We highly recommend our customers to know the vehicle in advance of leaving a deposit with us. Take a test drive at a dealership or from a friend if possible to make sure it is the right car for you. We can reassure you that the car delivered to your door will exceed your expectations and we expect the same in your loyalty to your purchase. Our 10-day money back guarantee has you covered if there are any mechanical issues and we will try our best to fix it. If not, we will take the car back no questions asked, no restocking fee or any other fees. Additionally, we can offer you a contract cancellation option. Call us at 855-966-6694 to learn more about contract cancellation option.

Remember the phrase "if it's not perfect, it's not Carboi"? We have access to off lease vehicles before anyone else can get their hands on them, so we make sure to pick only the best cars to list on our inventory. All cars have no accident, possess a clean title, handpicked and meticulously undergo our 260 point inspection = perfection. 

We only purchase cars under full manufacturer warranty and we will provide you with a full condition report of the vehicle. These reports are created by our expert mechanic and show mechanical, electrical as well as cosmetic (exterior and interior) condition of our vehicles. 

Our cars are inspected 3 times to ensure the quality of the vehicle is up to par with Carboi's stringent guidelines before they are delivered to you. To provide you with additional peace of mind, we will also include a 10-day money back guarantee.

1. Let's start off by saying we strive for excellence. We select only the highest quality vehicles between 1000's of vehicles that are available to us from the manufacturer. our cars go through 3 rounds of very detailed and strict inspection:
   • By the manufacturer before its made available to us.
   • By our third party car experts before the car is picked up for you.
   • By us right before we pamper your new vehicle and deliver it to your door.
   
   
2. This multi-level inspection ensures top quality of our vehicles. We will receive an inspection report of our vehicles which includes any mechanical, electrical or cosmetic issues, if the cars have damages, we would just avoid purchasing it. If we find out the vehicle has more damage than what's stated in the condition report, we would simply return it to the Manufacturer. We are very strict when it comes to our customers' safety and our sellers know it.
   
   
3. All our cars come with remaining bumper-to-bumper manufacturer warranty which means you don't have anything to worry about. Our cars are Certified by our expert mechanics and are backed by manufacturer warranty.
   
   
4. 10 day money back guarantee. If you become aware of any defect (which I believe this would almost never happen) after taking delivery of the vehicle, you can always take advantage of our 10 day money back guarantee. 
   

All our cars come with a clean title and a clean carfax! So you can rest assure that there will be no accident in the history. Any dings or dents down to an inch will be on your pre-sale inspection condition report that you receive prior to your purchase. We will also inspect the interior to make sure it's clean and is odor free. Plus we will take care of your vehicle before delivering it to your home or office and make sure it's in SHOWROOM condition and ready to meet you. 

What to expect in Cosmetic Section of your Condition Report: 

• Exterior inspection: which will include any scratch or ding down to one inch, small scratches or door dings might be present, but we repair most small cosmetic flaws before the delivery date.
• interior inspection: making sure everything functions inside and the interior is clean if there is any unusual wear and tear inside it will also be in the condition report.
• Wheel Inspection: we will inspect the rims and take note of any curb rashes and include it in your report. Most these curb rashes can be fixed and we will fix them for you for free prior to delivery of the vehicle.


As always if there is any major flaw with the car you can always take advantage of our 10 day no question asked money back guarantee.

In addition to taking advantage of our 10 day money back guarantee, we can offer you a contract cancellation option. Call a Carboi expert today to learn more about Contract Cancellation Option at 855-966-6694

Of course!  We are more than happy to take your old car and pay you as much as the market allows. The whole process is easy, starting with an over the phone estimate quote for your car and a final quote after visual inspection. Give us a call to arrange an appointment for appraisal.

Depending on the location your car is coming from, it can take anywhere from 5 to 14 business days from day of receiving payment for deposit. This will include delivering the vehicle to our inspection center, have it fully inspected through our stringent inspection metrics, and detail interior and exterior before delivering it to you.

We will try our hardest to deliver the car to you with a beautiful bow in a timely manner. We will keep you updated at completion of each step, so you know when to expect your car. Again, we want to make sure your car is delivered in brand new condition, so bear with us as we make your car showroom condition.

We arrange a time and date best for you and have your Carboi Hero deliver the car to your door. All paperwork is finalized and await your signature at the convenience of your home or at our office if you prefer. Can’t get any simpler than this.We deliver in SF Bay Area and South SF at no charge, please ask your representative if you are within our free delivery radius. Delivery to anywhere within the U.S. can also be arranged.

You certainly have the option of picking up your car if you prefer. You can take an Uber on us and pick-up your vehicle at our location. Just let us know and we will arrange a time and day accordingly. There also may be monetary incentives for picking up the vehicle at our office in San Jose.

Yes! We can help our clients secure a loan at very competitive rates (as low as 2.49 on approved credit). We work with over 30 banks and financial institutions to make sure you get the best rate available.

Our whole finance process also takes place online. Fill out the application by entering some basic financial information. We'll call you with your terms once you've completed the form.

We created Carboi.com to take the hassle out of car shopping. One way to do that is to offer you a full transparent online purchase. You can sign contracts on our site using DocuSign® technology. Please note that some state DMVs require a “wet” ink signature. In those cases, we will overnight you the necessary paperwork (and cover the cost of return shipping).

After you've finished the application, a Carboi representative will call you to finalize your purchase. Prefer to do the papers over the phone? We can help call us direct at 855-966-6694

Of course, you can. In fact, we give you 10 days of test drive, to make sure your car is in perfect condition as promised! During these 10 days, you can drive the car on daily basis, take it to your local franchise dealership or your buddy mechanic and have the car inspected! If you find any issues (Which is highly unlikely) we will either fix it for you through a certified mechanic at a franchise dealership's facility or we will issue you a full refund and take the car back. No strings attached.

We will never ask for the full price of the car over the internet. All we require is a $900 Downpayment to secure the car for you and have it delivered to your door. Once you have possession of your car and the keys, take a test drive and then provide us with the remaining balance. That's also when your 10-day test drive starts.

Yes, you can save any vehicle you like directly to your garage. This allows you to easily track which vehicles are your favorite and compare them side by side.

No, you will not be in any agreement to use our banks. If you want to bring your financing you can always do that as well.

We are an online dealership and deliver cars nationwide. We have offices in San Jose, Ca and Irvine, Ca. Our vehicles are reconditioned at our South San Francisco facility.

At the moment we only carry BMW, Mercedes-Benz, and Mini. We are working hard to bring more brands to you soon.

Very good question! When shopping with Carboi you have to know that "High Standards, Come Standard" and we mean it! We only work with the top 10% of vehicles in the market. All our vehicles must be newer than 4 years, have less than 49500 miles and still be under manufacturer warranty.

All our cars must also pass our strict 152 point inspection, where we check for safety, mechanical, electrical and cosmetic issues. If we find any minor issues, a franchise-certified mechanic will fix them up. In the event, we find a problem with the vehicle that could affect its future value, performance or safety, that vehicle will be rejected back to the manufacturer.

Our cars are pulled directly from the manufacturer, how else do we have such low prices? Traditional dealers endure heavy losses on left-over inventory and therefore mark up their cars for sale to compensate for the loss! With heavy dealership lot expense and overhead, they have no choice but to markup! With lower prices than virtually any dealership nationwide, Carboi will pass the savings right to you. You're Welcome.

Of course! We want to be as transparent as it gets. All our listings come with a Carfax snap view, you can always ask for the full copy and we will provide it to you right away. Just send us the stock number.

We are different from the traditional dealership. Our dealership lot is more of a warehouse where we keep our cars. Since we don’t pay the high rent price to showcase cars on a major dealer row or staff salesperson to follow you around in a lot, we can pass on the savings directly to you. Rest assure that the cars we deliver to you are top-rated vehicles meticulously inspected by our professional mechanics.